Common questions, direct answers

Yes. Checkout offers the SIM types supported by the current service and available inventory. eSIM also requires an eligible unlocked device.

Yes, where the number is eligible. In the USA you will need the mobile number, current carrier account number, and transfer PIN.

USA tax is calculated from the validated service ZIP code and address before payment. The final order total is shown before Stripe checkout.

Each order uses a single-use Stripe Checkout Session with a 24-hour payment window.

After successful fulfilment, available installation and QR information is delivered through secure customer channels and your account.

Your account shows eligible actions for each active SIM. Renewals use the current plan, while top-ups and roaming packages are one-time purchases.

Stripe payment confirmation and mobile-service fulfilment are separate events. A paid order may still require identity review, SIM assignment, delivery, provider activation, or number transfer.

Provide the account email, order reference, approximate time, and a concise description. Never send passwords, payment details, transfer credentials, QR codes, or identity documents by ordinary email.

An unpaid Checkout Session expires after 24 hours. Inventory and provider reservations are released through the order lifecycle once payment is confirmed as unpaid and closed.

Sign in to your Aelixar account to review SIM, order, payment, renewal, usage, QR, and number-transfer information available for your service.